There will come a time wherein you need to switch over to the NBN network because the existing copper lines will soon be obsolete. This is one of the reasons why you need to explore various providers as early as possible so that when the time comes that you get a notification that NBN is already available in your area, you are already prepared to make the switch. In line with this, below are some of the characteristics that you should look for in a provider.
Accreditation and Track Record
One of the primary things that you need to look for when it comes to scrutinizing an internet service provider (ISP) in the NBN network is their accreditation, along with their track record in this field. The best NBN providers are accredited by the National Broadband Service and more often than not, their track record is proven by the reviews and feedback they get from their current subscribers and previous customers. However, remember that while there are some companies that have been in the field for several years, it is still worth it to consider new players who may be able to offer a better service. In this case, you may need to exert the extra effort to research them.
Speed and Bandwidth
A great NBN provider will be able to offer various speeds and bandwidth to cater to the needs of their subscribers. Some of their customers may not really need an ultra-fast speed, but they may need unlimited bandwidth. On the other hand, there may also be users who need a fast internet connection even if their data is capped. The ISP must be able to have the flexibility to offer customers the plan that they need when it comes to speed and bandwidth.
Reliability and Consistency
There is no use in paying for an internet service that is frequently intermittent because, in this way, you are not getting the value of your money. A reliable internet provider will ensure that you will have an internet connection whenever you need it, as long as you are subscribed to their service. They also see to it that even during peak hours or during extreme weather conditions, their subscribers will still have the ability to connect to the internet and that they still fulfill the speed that they have promised to their subscribers. This is because they leverage the newest technologies to ensure that their infrastructure will be able to withstand various environmental conditions.
Package and Deals
The plans that are prevalent in the market when it comes to the NBN service may prove to be overwhelming. However, it is important that you carefully scrutinize each package, rather than randomly choosing a plan because of a deal that comes with it. Rest assured that you will be able to find plans that have introductory or sign up offers, as well as short-term deals or bundles that may prove to be useful to you. There are even plans that impose no lock-in period, such that you are free to leave anytime you wish.
Overall Cost
Not only will the best providers have the capability to offer the best speed and bandwidth to their customers, but they will also be able to do so at a reasonable cost. While it is true that faster internet speeds and greater bandwidth come with a higher price, there are providers that can offer a lower cost by providing a balance between the speed and the bandwidth, as well as the contract period. For instance, for the same price, they may offer a speed of 100Mbps, but cap the maximum data usage, or offer unlimited data usage, but only for a lower speed tier.
Customer Service
Superb customer service is one of the top qualities that a great NBN provider should possess. The best providers can respond to the queries and issues of their subscribers promptly and offer advice or solutions as necessary. They also have various channels of communication open and are no longer limited to phone service. For instance, they can be easily contacted through email, or even provide the avenue for their subscribers to message them in real-time through a live chat feature integrated into their website. Either way, their customers will never feel that their issues are neglected.
In conclusion, make sure that the ISP you are dealing with is accredited, with a proven track record in rendering their service. This will provide you with a certain level of guarantee that you will get the speed and bandwidth that they promise consistently. Also explore the packages and deals that they offer, as well as the overall cost that they collect for their service. Along with this, they must have superb customer service too. All these are geared towards ensuring that you will be happy with your connection once you make the switch to the NBN network.
